Introduction
Together Bites Ltd ("we", "our", "us") is committed to protecting your privacy and handling your personal information in a transparent and secure manner. This Privacy Policy explains how we collect, use, and safeguard your information when you use the Together Bites mobile application ("App").
1. Information We Collect
We collect only the information necessary to provide our food delivery services. This may include:
- Full Name
- Delivery Address
- Phone Number
- Optional delivery notes or instructions
We do not collect sensitive personal data such as financial information, biometric data, or government identification numbers within the app unless required by law.
2. How We Use Your Information
Your information is used strictly for the following purposes:
Processing and delivering your food orders
Communicating regarding your order
Providing customer support
Improving service performance and user experience
Meeting legal and regulatory obligations
We do not sell, rent, or trade your personal information to third parties.
3. Payment Information
If online payment options are provided in the future, transactions will be processed securely through trusted third-party payment providers. We do not store or process card details directly within the app.
4. Data Security
We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction.
While we take reasonable steps to protect your data, no digital transmission method can be guaranteed to be 100% secure.
5. Data Retention
We retain personal data only for as long as necessary to:
- Fulfil your orders
- Provide customer service
- Comply with legal obligations
- Resolve disputes
When data is no longer required, it is securely deleted or anonymised.
6. Third-Party Services
We may use trusted third-party service providers for:
These providers are required to process data securely and only for authorised purposes.
7. Your Rights (UK & GDPR)
Under UK data protection laws, you have the right to:
Right to Access
Request access to your personal data
Right to Rectification
Request correction of inaccurate information
Right to Erasure
Request deletion of your data (where applicable)
Right to Object
Object to certain types of data processing
To exercise these rights, please contact us using the details below.
8. Children's Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children.
9. International Data Transfers
Where necessary, data may be processed using secure servers located within the UK or other jurisdictions that provide adequate data protection safeguards.
10. Policy Updates
We may update this Privacy Policy periodically. Changes will be reflected within the app along with a revised effective date.
Continued use of the app indicates acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy or how your data is handled, please contact:
Response Time: Within 24 hours